The PACER Service Center (PSC) has issued guidance to help reduce call wait times by encouraging users to contact the center only when necessary.
According to the PSC, many common issues can be resolved without reaching out for support. For example, users with CM/ECF-level filing access whose account search status becomes inactive due to inactivity are now able to reset their own passwords. "Users with CM/ECF-level filing access (e.g., filers and interested parties) whose account search status becomes inactive due to search inactivity now are able to reset their own password without contacting the PSC," the PSC stated.
Additionally, those with an inactive search status can still file documents even if their search status is inactive. However, if an account has been deactivated after six months of inactivity, users must contact the PSC for reactivation.
Regarding Multi-Factor Authentication (MFA), the PSC clarified that support is not required for enrollment. "You can enroll on your own by following the steps outlined on the MFA Tips and Resources page. Support from the PSC is not required for enrollment." Users who have not received an MFA prompt do not need to take any action until prompted.
The Administrative Office of the U.S. Courts in Washington, D.C., maintains PACER, not the U.S. District Court for the Northern District of Georgia.