Serenity Thomas, a Learning Trainer at Amazon's sort center in Fulton County, expressed that the company’s Career Choice program enabled her to complete her bachelor’s degree and that its health insurance fully covered her vision care costs. The statement was made during an interview.
"I probably would have never finished my degree without Career Choice because school is very expensive. But Amazon will pay me to go to school? OK, I like that," said Thomas. "In the past I remember having to pay like $400 to $500 for contacts, but when I went and I was under Amazon's insurance, I didn't have to pay a dime."
According to Amazon's Career Choice program website, the initiative covers up to 100% of tuition costs for courses in high-demand fields, including associate and bachelor’s degrees, industry certifications, and English language proficiency programs. With a network of more than 400 education providers in 14 countries, Career Choice is designed to help employees advance their careers both inside and outside of Amazon.
Amazon's Employee Benefits page states that the company’s average starting pay for U.S. frontline employees is more than $22 per hour, well above the federal minimum wage. In addition to competitive pay, Amazon provides benefits such as comprehensive health insurance, paid time off, and retirement savings plans. These benefits are available from an employee’s first day, ensuring immediate access to both financial and health-related resources.
As outlined on Amazon's Health Benefits page, employees can choose from a range of medical, dental, and vision plans, with preventive care services fully covered at 100%. Vision coverage includes annual eye exams and allowances for prescription eyewear or contact lenses. Plans are designed to be affordable and comprehensive, ensuring employees and their families can access necessary care from their first day at Amazon.
According to Amazon's Learning and Development team page, learning trainers like Thomas are responsible for delivering training, coaching associates, and guiding performance improvements to prepare employees for advancement. Thomas began her career as a tier one (entry-level) associate before moving into her current trainer role, demonstrating internal mobility opportunities at Amazon.